Return policy

1. Order Cancellation

You may cancel your order at any time before the product has been shipped or entered the production process. If cancelled under these conditions, you will receive a full refund to your original payment method.

Please note: Once an order has been shipped, we are unable to cancel it. In such cases, you may initiate a return upon receipt following our return guidelines below.

2. Returns

We accept returns for eligible items under the following conditions:

Return Period: Requests must be made within 14 days of delivery.
Item Condition: Products must be unused, undamaged, and in original condition with all packaging, tags, and accessories included.
Proof of Purchase: A valid receipt, order confirmation, or proof of purchase is required.
Do not send returns to the manufacturer or any address not provided by our customer service team.

Fees:

Customers are responsible for return shipping costs at most once per eligible return.
No restocking fees apply.

3. Refunds

Once we receive and inspect your returned item, we will notify you via email to confirm:

Receipt of your return
Approval or rejection of your refund

If approved, your refund will be processed, and the amount will be credited to your original payment method within 5–10 business days, depending on your bank or payment provider.

4. Late or Missing Refunds

If your refund has not arrived within the expected timeframe:

Double-check your bank or credit card account.
Contact your credit card issuer—processing times may vary.
Reach out to your bank for pending transaction details.
If unresolved, please email us at contact@sunstriden.com for assistance.

5. Return Instructions

To initiate a return and obtain the correct shipping address and instructions, please contact our customer service team at:

📧 contact@sunstriden.com

This policy is governed by the laws of Indonesia.