Privacy policy

1. Introduction

At sunstriden("we," "us," "our"), we are committed to protecting your privacy. This Privacy Statement explains how we collect, use, share, and safeguard your personal information when you use our website and services.

2. What Personal Data We Collect

2.1 Data You Provide
We collect information you voluntarily share with us, such as when you:

Create an account
Make a purchase
Contact customer support
Participate in surveys, contests, or promotions
Use our online chat or help tools

This includes your name, email address, shipping/billing details, payment information (e.g., credit/debit card details), and account credentials.

2.2 Automated Data Collection
When you visit our site, we may automatically collect technical data such as:

Device type and unique identifiers
IP address and approximate location data
Browser type and operating system
Usage behavior and browsing history

We use cookies, GPS (where available and permitted), and similar technologies to enhance functionality and improve our services.

3. How We Use Your Personal Data

We use your data to:

Process transactions and fulfill orders
Personalize and improve your user experience
Communicate with you about your account, orders, and promotions (with your consent)
Conduct analytics, research, and audits
Prevent fraud and maintain security

Marketing and Consent:
We only send marketing communications or share your data with third-party partners for their marketing purposes with your prior express consent. You may withdraw consent at any time by contacting us.

4. Cookies and Tracking Technologies

Cookies help us remember your preferences, analyze site traffic, personalize content, and enhance security. You can manage cookie settings in your browser, though disabling them may limit certain features.

5. Data Sharing and Disclosure

We may share personal data with:

Trusted service providers who assist in operations
Legal or government authorities when required by law
Affiliated entities in the event of a merger, acquisition, or business transfer

We do not sell your personal data to third parties for their independent marketing use without your explicit permission.

6. International Data Transfers

If you reside in the European Economic Area (EEA), your data is processed in accordance with the GDPR. We ensure appropriate safeguards for international data transfers.

7. Children's Privacy

Our services are intended for users aged 16 and above. We do not knowingly collect data from children under 16 and will delete such information if discovered.

8. Your Rights

You have the right to:

Access, correct, or delete your personal data
Object to or restrict certain data processing
Receive your data in a portable format
Lodge a complaint with a data protection authority

To exercise your rights, contact us at contact@sunstriden.com. We will respond within 30 days.

9. Third-Party Websites

Our site may contain links to external websites. We are not responsible for their privacy practices or content.

10. Data Security and Retention

We implement appropriate technical and organizational measures to protect your data. We retain personal data only as long as necessary for business or legal purposes.

11. Changes to This Statement

We may update this Privacy Statement from time to time. Continued use of our services after updates indicates your acceptance.

12. Contact Us

For any privacy-related questions or requests, please contact us at:

📧 contact@sunstriden.com

This Privacy Statement is governed by the laws of Indonesia.